Refund policy

Please read the Terms and Conditions carefully before ordering any products from Termatrac Pty Ltd. By ordering any products from this website you agree to be bound by these Terms and Conditions. We recommend you keep a copy of the Terms and Conditions for reference purposes.

“Termatrac”, “our” and “we” are references to Termatrac are references to Termatrac Pty Ltd (ACN) is 625 513 573.

“you” is the customer

“the site” is www.termatrac.com

About Termatac Pty Ltd

The site termatrac.com is owned and operated by Termatrac Pty Ltd. Our Australian Company Number (ACN) is 46 625 513 573. Our head office is located at Unit 44, 28 Burnside Road, Ormeau, Qld 4208, Australia. To contact Termatrac please write to us at this address, email us at info@termatrac.com or phone us on +61 7 3386 3300.

Orders

All orders are subject to acceptance by Termatrac, and availability. All orders are subject to our Standard Terms and Conditions, Warranty and Privacy Policy.

Once you have made your selection and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it. Please check the ordering details are correct, including the products ordered, delivery method, personal details and delivery address. If you provide us with an

incorrect delivery address, you may incur an additional delivery charge if redelivery is required.

If the order is not cancelled by you, completion of the contract between you and Termatac will be completed when we send a shipping confirmation email to confirm the item(s) have been shipped. The sale contract is completed in Ormeau, Qld 4208, Australia

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold.

Pricing Policy

Prices shown on the site are in Australian dollars and are inclusive of GST. All prices and offers remain valid as advertised. The price displayed on the site at the time the order is accepted will be honoured, except in the cases of obvious error.

Payment

Termatac accepts online orders payment by Paypal. Phone orders, payment is by Square. International orders, payments is by Stripe. Fee and charges may apply when using Paypal, Square and Stripe. If you would prefer to pay by EFT please call us on +61 7 3386 3300 to arrange this. Payment will be debited before items are shipped. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Termatac, we will not be liable for any delay or non-delivery.

Delivery Information

Delivery is only during working days Monday to Friday. Delivery is usually made by Australia Post, or Fedex for International order. We may also use other alternate delivery methods if required. Termatrac cannot be held responsible for delays caused by delivery companies.

Cancelling an order not already shipped

To cancel an order not already shipped, Tel +61 7 3386 3300 or email info@termatrac.com with details of your order, including your transaction number and your reason for cancelling. Once an order is shipped restocking fees noted below will apply.

Returns within 14 days

We trust you will be happy with Termatrac products, however, if you decide to make a return, you must call Termatrac on +61 7 3386 3300 within 14 days of receiving the item(s) to obtain a return authorization (RA) number. Returns will not be accepted after 14 days of receipt of the order. All items incur a 25% restocking fee; in addition to the actual delivery and pickup charges paid by Termatrac will be charged to the customer on all returned orders, please contact info@termatrac.com with your postcode for an estimate of these charges.

Note: advertised shipping rates may be lower than Termatrac actual shipping cost. Returns must be sent within 7 days of the RA number being issued; it is your responsibility to keep a record of tracking details for the returned items.

The product must be in a new condition with any and all included accessories in the original packaging. Items returned damaged due to not being packaged correctly in their original packaging will not be accepted for refund. Custom and commercial items are ineligible for return.

When returning item(s) you must assist us with organizing the return of these item(s): this includes signing for item(s) on delivery; relabelling as per our instructions and making the item(s) available for collection by our carrier. Failing to assist with any of these processes may result in us rejecting your order cancellation.

Damaged or faulty item

When you receive your order inspect the packaging for any signs of damage. Notification of a damaged or faulty item on delivery must be reported within 48 hours of your delivery. If you receive a damaged or faulty item, we will endeavour to send a replacement as soon as possible (usually the next working day). Photographic proof may be required for the damaged item(s) so we can claim insurance from the carrier. We will require you to label and make available for collection faulty item(s).

Disclaimers

Termatrac ® does not warrant the Product/s as a health safety device. The product is not a Medical Device or Therapeutic Device as defined by the Therapeutic Goods Act 1989