Category: Support Resources

To ensure a stable connection between your iTraker device and the iTraker iOS app, please follow the steps below. Some locations may have weak reception, so a reliable internet connection is recommended. Even with low connectivity, the app can still work if the following steps are followed:

Step 1 Close Background Apps

Before opening the iTraker app, close or terminate all apps running in the background.
(We recommend only having the iTraker app open while using the device.)

Step 2 Connect Your iTraker Device

1. Open the iTraker app on your iPhone.
2. Power on the iTraker device, the LED will begin flashing green.
3. Tap the Serial Number displayed in the app to establish the connection.

Step 3 After Use

• Once your task is complete, fully close or terminate the iTraker app.
• Ensure the iTraker device is flashing green before attempting any new connection.

We are continuously releasing public beta updates for the iOS version of the iTraker App. If you are currently using an older version from the Apple App Store, you may experience functionality issues.

To ensure optimal performance, please uninstall the existing app from your iPhone and use the link below to download the latest version via TestFlight:

 iOS App  https://testflight.apple.com/join/5cGea2II

For your convenience, please see flyer with step-by-step installation instructions.

Note: If you are using the Android version of the iTraker App, please disregard this message.