Privacy policy

About Termatrac Pty Ltd
The site termatrac.com is owned and operated by Termatrac Pty Ltd. Our Australian Company Number (ACN) is 46 625 513 573. Our head office is located at Unit 26, 20-22 Ellerslie Road, Meadowbrook QLD 4131, Australia. To contact Termatrac, please write to us at this address, email us at info@termatrac.com, or phone us on +61 7 3386 3300.

This privacy policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information
Personal information held by us may include your name, address, occupation, telephone or mobile phone numbers, email address, and any username or password you create with us. We collect this information when you subscribe to our products or services, contact us with an enquiry, or interact with our website.

Use of Personal Information
Your personal information may be used to:

• Verify your identity.
• Assist you in subscribing to our products and services.
• Provide, administer, and manage the products and services you require, including billing and debt collection.
• Inform you of ways to improve our products and services.
• Conduct checks for creditworthiness and fraud prevention.
• Research and develop our products and services.
• Understand your needs to provide you with better service.
• Maintain and develop our business systems and infrastructure.

We may also use your personal information to promote and market our products and services, including via direct mail, telemarketing, email, SMS, and MMS. You can opt out of marketing communications at any time by contacting us.

Disclosure of Personal Information
To provide our products and services, we may disclose your personal information to organizations that perform functions on our behalf, such as:

• Customer enquiries handling
• Mailing operations
• Billing and debt recovery
• Information technology services
• Installation, maintenance, and repair services
• Marketing and market research
• Website usage analysis

We ensure these organizations are bound by confidentiality and privacy obligations. Additionally, we may disclose your information to:

• Your authorised representatives or legal advisers.
• Credit-reporting and fraud-checking agencies.
• Our resellers and related companies.
• Professional advisers, including accountants, auditors, and lawyers.
• Government and regulatory authorities as required or authorised by law.

Ensuring Accuracy of Your Information
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. Please inform us of any changes to your information, or if you believe any information we hold is inaccurate. Subscribers can update their details via our website.

Accessing Your Personal Information
You have the right to access your personal information, subject to exceptions allowed by law. Requests for access should be made in writing for security reasons. We may charge a fee to cover the cost of providing access.

Cookies and IP Addresses
We use cookies to enhance your experience on our website, remembering your preferences. You can disable cookies via your browser settings, though some website functionality may be affected. We also collect IP addresses for internet session management and security purposes.

Contact Us
For any questions or concerns about our privacy practices or to request access to your personal information, please contact us at info@termatrac.com or call +61 7 3386 3300.