Second-Hand iTraker Device Transfer and Training Policy

This policy applies when a used or second-hand iTraker device is sold or transferred to a new owner.

The transfer process allows Termatrac to update its ownership records, confirm the device serial number, provide relevant training and portal access, and determine whether any remaining manufacturer’s warranty applies to the device.

1. Transfer and Full Training

Fee: $700.00

This option is recommended for second-hand buyers who have not previously completed approved iTraker training and certification.

The fee includes:

Transfer of the device registration to the new owner;
Three hours of training on radar, moisture and thermal functions, where applicable;
Correct inspection techniques and device limitations;
Practical exercises using realistic inspection scenarios;
A written competency assessment;
A Termatrac Technician Certificate, subject to successful completion of the assessment;
Access to the Termatrac portal for inspection reporting;
A training confirmation and welcome email;
Aftercare technical support within the applicable support terms; and
Assessment and transfer of any remaining manufacturer’s warranty, where applicable.

2. Transfer Only

Fee: $249.00

The Transfer Only option may be available where the new owner can provide evidence that they have already completed current Termatrac iTraker training and certification.

This option includes:

Transfer of the device registration to the new owner;
Updating the device and customer records;
Confirmation of the device serial number;
Portal account setup or transfer, where applicable; and
Assessment and transfer of any remaining manufacturer’s warranty, where applicable.

Additional training, certification, technical support or service work is not included and may be charged separately.

3. iTCare Member Transfer Option

Customers who sign up for an eligible iTCare Silver membership or higher, or who already hold a current iTCare Silver or higher membership, may qualify for a reduced device transfer and setup fee.

The transfer and setup fee is $79.00, subject to final approval and confirmation.

To qualify, the new owner must:

Sign up for or hold an active iTCare Silver membership or higher;
Provide the device serial number; and
Comply with the current iTCare membership terms and conditions.

The reduced transfer fee applies only while the customer holds an active eligible iTCare membership and may be subject to the terms and benefits of the selected membership level.

4. Calibration and Transfer

Where a second-hand device is due or overdue for calibration, Termatrac may offer a combined calibration and ownership transfer service.

The applicable fee will depend on:

The device model;
The condition of the device;
Its calibration requirements;
Any repairs or replacement parts required; and
The transfer and setup services requested.

Where appropriate, the calibration fee may be included in the transfer fee. A quotation will be provided after the device details have been reviewed or the device has been inspected.

5. Devices Not Formally Transferred

A second-hand buyer may continue to possess and use the device without completing the Termatrac transfer or training process. However:

Termatrac’s records will continue to show the previous registered owner;
Portal access may not be provided or transferred;
Training, certification, setup and technical support will not be included;
Any additional support, training, servicing or technical assistance may be charged at the applicable rate; and
Termatrac may require proof of lawful ownership before providing device information, portal access, warranty assistance or technical services.

Completing the transfer does not certify the buyer’s business, inspection services or skills. Certification is only provided after the required training and assessment have been successfully completed.

6. Warranty

Any remaining manufacturer’s warranty may follow the eligible device rather than the original purchaser, subject to:

The original warranty commencement and expiry dates;
Proof of the original purchase;
Confirmation of the device serial number;
Compliance with the original warranty terms and conditions; and
Inspection or assessment of the device, where reasonably required.

The transfer fee is charged for administrative processing, registration updates, account setup, and other applicable services.

The transfer fee is not a payment for obtaining or purchasing rights that already exist under an applicable manufacturer’s warranty or the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

7. General Conditions

All fees are subject to confirmation by Termatrac and may be updated from time to time.

Termatrac may request the following information before processing a transfer:

Device model and serial number;
Current photographs of the device;
Calibration or service history; and
Evidence of previous Termatrac training or certification.

The transfer will not be considered complete until all required information has been received and the applicable fees have been paid.